Shipping & Returns

All orders are shipped from Ireland using international parcel mail from An Post (Ireland's postal service)

The prices below are guide prices. The exact cost of shipping will appear in the first stage of the Checkout, before payment is requested.


Cost of shipping a cue: 10 euro

Northern Ireland

To save money on shipping, please select Northern Ireland as your country for the shipping address, and United Kingdom during Paypal payment

Cost of shipping a cue: 10 euro

Great Britain

Cost of shipping a cue: 30 euro

Rest of the World

Cost of shipping a cue: 36 euro

Duties and Taxes

To save time for the customer, some items may be shipped directly from the manufacturer to the customer. In some cases this means products may originate from a country other than Ireland. For instance, some Volturi cases may be shipped from Indonesia. Please contact us and we will tell you where your items will be shipped from.

Fred Dinsmore Billiards is not responsible for any customs, handling fees, duties, or taxes that result when your merchandise is imported to your country. You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. We strongly suggest that you check with your local customs agency to determine the extent of such charges prior to purchase. Fred Dinsmore Billiards cannot issue credit in cases where packages are not delivered due to non-payment of fees.


At Fred Dinsmore Billiards we take pride in providing our customers with a product range of the highest standards, that exceed our customer's expectations. In the rare situation that you are dissatisfied with your purchase, please return it using the following steps:

  • You must contact us for authorisation BEFORE returning a product.
  • Get in touch with us using our contact page,¬†letting us know you wish to return the item purchased, listing the product, the date of the purchase, and reason for returning.
  • We will send you instructions, including authorisation, return address and shipping requirements.
  • To return a cue, it must never have been chalked.